REFLECTIONS

Reflections Convention Health Benefits

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“Today’s world is full of false, cold and constructed connections. People are linked to idols, values, technologies, and in fact we can not live without qualitative relationships with people. This is what we all need.”

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“I admit that we are talking about a luxury that people are paying. But I see that it is increasing more and more.”

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“There is something missing between the clinics and externally. In order to maintain the satisfaction or to improve the satisfaction I need another solution between the establishments.”

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“Well of course health and tourism are so connected because so many people are travelling around the globe nowadays. The health system and the tourism industry they must get together, they must talk together and make it easy for people.”

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“The biggest problem with the health system in Austria is the fact that we have in real nine health systems. We have nine federal states and therefore nine health systems.
The second big problem is the financing, the financial problem. We have in Austria alone 3000 funding flows in the health system where money is flowing from one direction to the other and hardly anybody knows how those flows look like.”

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“So first of all the information, second is to make communication. This event is actually so important to bring people together, I have seen people from different industries participating.”

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“More health in tourism doesn’t mean health tourism. It means what we are doing as people that travel somewhere. People that suddenly get sick somewhere. People that are in a situation at home and need a break.”

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“First of all if I am a patient or a traveller I need to know information about the destination where I am going, what services are provided, what healthcare providers are available, how much it will cost me if I need treatment, do my travel agent make insurance for me?”

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“Few months ago someone from the big assurance companies had the idea, to give freedom of choice. You can choose if in Austria or abroad. And there it starts to get to what I call medicinal tourism, step by step.”

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“Health is not only being not sick. You must be enjoying your life. You must living healthy lifestyle.”

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“To make the unknown known and then they like to go on holidays.”

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“So, if you want to manage the health sector enterprise, you really have to think about your staff as the most important capital of all you have.”

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“The entrepreneur begins to think when the employee is sick. Then, what do I have to do now? How long will he be gone? Is he gone for good? Do I need a new one? And there we have to start with a rethinking. Why only think when an employee is sick? Why don’t I start two steps earlier and do a health prevention so that my good employees don’t even get sick?”

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“What do holidays mean for people that are not able and not allowed to enjoy holidays normally, like healthy people?”

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“Sailing has a lot to do with health, because you as a participant get in touch with your basic needs during this project.”

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“Data privacy, data privacy, or I prefer to talk about personal protection rather than data privacy. We don’t want to protect the data but the personality of the patient.”

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“I think one of the most important things as I said on the panel is the difference between teleconsultancy and the interaction between medical experts.
This is one of the fields which in the past and in the next years will be probably one of the solutions or the possible solutions to allocate medical resources.”

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“We achieved our goals. Wir have proved that, despite all Apps and social media, the personal contacts and meetings are very important for the development of our buisness nowadays.”

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“I see some of you smiling, but it is a fact indeed that 2% of all people are what we call a psychopath in psychology. By the way, in the management it’s 6-8%. I see some of you counting: How many people are in the room? How many people are at my table?”

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“The patient data has to be available, we have to break down these boundaries in a safe way to allow a better interaction on these different medical professionals for the patients.”

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“And that it is very important, maybe especially referring to this conference, that you will be able to “move tourism” when you are traveling to other countries to get health services. For that you need the network.”

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“I think events like this one are pushing the discussions about our health system, about prevention, and providing the possibility to talk and discuss about it.”

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“Sometimes are the small things that don’t really cost a lot of money, that you can do for your staff that keep the morale up.”

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“I think, that we have a big problem attracting our young people to work in health sector. Not only in medical, also nursing, also technicians. Because it is a demanding job and the client here is usually coming to the hospital or to the clinic in a situation, that is not in his normal behavior, normal attitude.”

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“And if you look the least or the most attractive professions today and in 1945 for example, you will see a huge shift, that medical professions are not anymore on the top. They are not so attractive, because it’s a high demanding profession. It’s a hard work, long-term education.”

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“At the peace fleet are participating people with handicap or disabilities that we from Mirno More would like to offer or enable a platform.
We would like to give them the self-esteem that is, in my opinion, closely linked to health.”

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“One of the things that I have found very interesting actually is putting tourism and medicine closer together.
The possibility of providing healthcare services across borders is one of the pillars of modern provision of healthcare in the future and allows the patients flexibility and also for the health care professionals to offer certain medical services to a greater extent and to a higher efficiency.”

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“So, I think that the client, of course, is important but shouldn’t be the first. We must focus on our employees and our healthcare professionals. We must provide them where the best possible environment that makes it more comfortable, so that we can attract more students to study in health sector specialities. And then we can keep them in the field as well.”

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“The medicinal person is unfortunately mostly talking another language than the health economist, and all together a whole different language than that one that the health politician understands.”

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“And you prepare the people for it. Make the unknown known. And then they like to go on vacation.”

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“In the health care sector as well as the tourism sector there is a shortage of manpower.
Can you keep both, customer satisfaction and satisfaction of staff upright at the same time? Or is it rather that one side always has to suffer more or less?”

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“So the travel agencies, the hotel industry and the hospital industry and we as physicians we must sit together and make it easy for people.”

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“I’ve just had a discussion with some doctors who said that personnel has been taken away from them because they didn’t get enough money. That is for sure a problem.”

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“We are lucky to live in a country that has been defined as the fourth most worth living country of the world, based on a study by Boston Consulting that has recently been published. And this especially because of our medical care.”

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“When you are looking for psychopaths in a company, you rather start at the top than at the bottom. Yes, why? Because people with those characteristics have a relatively high unscrupulousness, relatively high shame, which are characteristics of a leader as well.”

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“Establishing contacts – it is immensely important to create a network of quality contacts and I think the conference is a chance for that. I can tell for myself – today we have not even started, but I certainly know three or four people I want to communicate with.”

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“To make it short, rather tele medicine than no medicine at all.
To go to the doctor in person is better, but if this is not possible, it is sometimes the better emergency solution.”

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“We have today directly measurable health costs of 38 billion in Austria. 1,7 percent of it is put into prevention and health promotion. We are therefore talking about 700 million euro. It sounds like a huge amount.”

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“Very quickly one point on the topic data privacy, from our practice. Until one year ago nobody was interested in this topic, now there are three to five notaries, lawyers, tax accountants and especially doctors that call us per day.”

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“We have just heard that so to say every person has the right to be able to go on holidays and to be able to enjoy holidays that are adapted to their needs.”

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“Meaning: centralization. On the other hand financing needs to come from one hand. It belongs to the social security institutions, social insurance, then the problem of too many chefs sitting at the money pots would be solved.”

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“This is my intention in a simple way. To make trivial things transparent in order to show that it works, we can do it, we are allowed to go on holidays.
My assumption that sick people are stigmatized and unwanted in tourism has unfortunately been confirmed by this study.”

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“The whole insurance industry is facing this challenge that was absolutely underestimated a few years ago. And things concerning this issue they can’t even cover a 100% on the Austrian market. This is overrunning us.”

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“I had to sell a hospital for a client and had to reposition the hospital in the region. It was a hospital in Kärnten. In order to make the hospital attractive in the region, to enrich it with new ideas for the Bundesland Kärnten, we had the idea to organize a hospital run with the responsible people for the hospital.”

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“They discovered that 10 percent only of tourism services providers, like hotels for instance, only 10 percent are accessible.”